Frequently Asked Questions
Everything you need to know about shopping at Tom's Foreign Auto Parts
How do I know if a part will fit my specific vehicle?
We provide a 'Fitment Guarantee' on all listings. Each part is cataloged by its original equipment manufacturer (OEM) number. Please verify your VIN or use our year-make-model search tool to ensure compatibility before purchasing.
What is the standard shipping time for domestic orders?
Most orders are processed within 24 hours. Standard ground shipping typically takes 3 to 7 business days depending on your location. Expedited shipping options are available at checkout for urgent repairs.
Do you offer a warranty on used auto parts?
Yes, all our recycled parts come with a standard 90-day money-back guarantee. We also offer extended 6-month and 12-month warranty plans for added peace of mind on major components like engines and transmissions.
What is your return policy if I am not satisfied?
We offer a 30-day hassle-free return policy. If the part is defective or does not match the description, we will provide a full refund and cover the return shipping costs. Returns for incorrectly ordered parts may be subject to a restocking fee.
Are the parts tested before they are shipped?
Absolutely. Every part in our inventory undergoes a rigorous multi-point inspection and testing process by our certified technicians to ensure it meets OEM performance standards before it is listed for sale.
Can I track my order once it has been placed?
Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's website so you can monitor your package's progress in real-time.